IT teams can pinpoint these malfunctioning Macs and remotely diagnose the problem and remediate it with automation. However, some devices (old and new) may experience long loading times or frequent crashes. Proactive support reduces time lost in the day to find contact information and place a call or chat, answer a dozen or more questions related to an issue, and wait days for a resolution.Įmployees expect their Macs to perform their jobs effectively and frustration-free. Then you’ll be up and running right away.”Īdmins will tell you they’d rather have this conversation with employees than a reactive conversation. You’ll have an automated over-the-air setup that should take just a few minutes out of the box. “We’re always working to make sure everyone’s device is running great! By the way, you’re overdue for a laptop upgrade, so I shipped a new MacBook Pro out to you yesterday, and you should get it by tomorrow morning. “YES, John! It’s been driving me crazy I’ve been meaning to call you about it but haven’t had the time to get around to it! How did you know?” Have these apps been crashing on you? Have you been experiencing long load times?” It looks like you’ve been having some issues with Microsoft OneNote and Teams on your Mac.

Imagine an end user receiving this phone call: The purpose of this blog is to touch on the value DEEM brings for companies that manage Macs. As critical as it is to keep employees happy, DEEM can help organizations accomplish even more than that. Using this data, DEEM applies state-of-the-art analytics to pinpoint and diagnose current and potential problems so they can be solved proactively by IT teams before they negatively impact productivity and employee satisfaction. VMware Digital Employee Experience Management (DEEM), powered by Workspace ONE Intelligence, collects data from endpoint devices through Workspace ONE, Workspace ONE Intelligence, and other VMware solutions and tools.

Mac employee monitoring